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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at (+27)16 286 132 or email us with your question

TOP 10 MOST POPULAR FAQs

Are free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware,Firewall and Virus protection.

What exactly are Managed IT Services?

Simply put, Smut Tech Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Smut Tech acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

Who writes the content for my website?

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we have a copywriter on our team who can help clean up or write original content for you at an additional cost.

How does cyber security work?

Cyber security technologies and processes are most effective when organizations diligently practice good cyber hygiene habits while concurrently checking their cyber defense vulnerabilities defenses via aggressive white hat” (a.k.a. “ethical hacking”) Penetration Testing (“pen testing”).That is why you need the smut Tech cyber Team, to protect you against all the cyber threads.

How much does a new website cost?

There’s not one single answer to this question. A website design is quoted based on the needs of each individual project. Every website is unique and requires different components; we design and develop custom websites specifically for your small business. We’ll ask a lot of questions, assess your needs, and give you a quote based on that assessment. Most of our sites run in the R2,000 – R10,000 range, but can be more or less depending on needs.

What does having Managed IT Services cost?

Our Smut service model uses a fixed monthly fee, which is based on the size and complexity of your particular IT needs. Once contracted, your Managed IT Services will cover maintenance and support for every component of your IT Service, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Smut Tech makes it simple with an affordable and customized flat rate service plan.

why do i need Graphics/Branding for my company?

You will find graphic design in company logos, printed materials like brochures, posters, signs, greeting cards, postcards, business cards, billboards and ads. Advances in technology have brought us the digital environment complete with websites, online ads, virtual brochures and presentations, and so very much more.

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office 365, Windows or Mac, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you with every IT related Service.

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